
By Tim Schmidt - UPDATED: February 8, 2025
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Whenever you search for a precious metals dealer, you want someone with a vast amount of experience within the industry. You may decide to choose Miles Franklin Precious Metals. This company has been in business for more than three decades and has a solid track record of providing guidance and offering transparency.
How does this precious metals investment firm compare to the competition? What do you need to know about its services and reputation before deciding?
Precious metals investing is indeed becoming more popular as people try to protect their wealth during retirement. Whether you seek gold IRA services or just like the idea of having something other than paper assets in your portfolio, you must choose the right company.
Continue reading our Miles Franklin Precious Metals review to see what it offers!
About Miles Franklin Precious Metals
Miles Franklin is a full-service dealer that sells investment-grade bullion and numismatic rarities. It has served its clients since 1989, and the original founders are still part of the brand. Andy Schectman uses a hands-on approach for all customers.
However, Miles Franklin is considered a low-cost discount broker. Since it operates with a lower overhead, it can provide cheaper prices.
Still, you can set up a precious metals IRA through this company. It offers secure storage through a depository, and there are many Brink's facilities in Salt Lake City, Miami, Los Angeles, New York, British Columbia, Vancouver, and Quebec.
Likewise, Miles Franklin focuses on client education. People should be involved in their financial decisions and can ask questions, even after making a purchase.
Get a Precious Metals IRA, or Purchase Gold and Silver

When purchasing precious metals products from Miles Franklin, there are many options. This company doesn't have minimum or maximum thresholds, so you can invest whatever you feel comfortable with.
The website notes that if you place a large order because your investment strategy warrants it, you may have to pay a deposit before receiving the confirmation.
All of Miles Franklin's offerings can be found by calling the company. Ultimately, the website does provide a few options, but the full list isn't available. It's best to be sure you want to buy those items for your investment portfolio because it can be difficult to modify the order.
Most customer reviews claim that the managers at Miles Franklin are flexible. They can accommodate almost any situation. If you plan to create a retirement portfolio with gold and silver, someone can assist.
Payment Methods Available
Miles Franklin offers many ways to pay for your order, though PayPal, credit cards, and cryptocurrency aren't available.
Typically, the easiest and fastest option is to pay with a bank wire transfer. However, certified checks, cashier's checks, personal checks, and money orders are suitable and can be mailed to the company.
Be aware that if you use any type of check, it's held for seven full business days to ensure it clears. Likewise, Miles Franklin recommends using a wire transfer to reduce the risk of a delay.
Is Miles Franklin Precious Metals Legitimate?
Yes, Miles Franklin is legitimate and has received mostly positive feedback from previous customers. While it operates differently than other gold IRA companies, it does have an A+ rating on the Better Business Bureau.
Generally, Miles Franklin doesn't have many overall reviews. For example, Yelp shows four, Facebook offers 17, and there's only one from Trustpilot. Though this isn't a red flag on its own, it does mean it could be smaller, more personalized, and focused on in-person business.
Positive Reviews From Others Who Have Used the Miles Franklin Brand
One reviewer claimed to have become an employee after being a customer. He was extremely happy. Another person said she referred her friends to this brand.
Overall, most people commented on Miles Franklin's customer service. For example, one person said he worked directly with Andy, the company owner. While he had a few issues, such as a lost first check and getting the funds together, the original deal was honored, and he wasn't charged higher fees.
Another reviewer said she'd worked with Kathie, who had a patient and warm demeanor. The customer service representative worked hard to lower the shipping fees. Likewise, she used her contacts and networking skills to start the precious metals IRA process for the client.
Miles Franklin BBB Rating: A+. It's also an accredited business since 2009, so they are in great standing there.
The One Negative Review
As with most brands, negative reviews are something a company must live and deal with. Currently, there is one on the BBB website. This customer only offered two stars, but it wasn't considered an official complaint.
Ultimately, the customer claimed he had placed an order through two different employees at Miles Franklin. Since he paid with a wire transfer, the items should have shipped immediately, but they never arrived. In the end, he claimed to have been misled by the advertisements.
How Does Miles Franklin Precious Metals Compare to Other Brands in the Precious Metals Industry?
While many believe that Miles Franklin is a full-service business that offers many advantages, there are other companies to consider.
For example, Augusta Precious Metals also has an A+ rating on the BBB, but there are more reviews to read through.
Similarly, American Hartford Gold was established in 2015 and primarily focuses on gold IRA offerings. However, you can purchase precious metals to store at home, as well.
Though those brands are highly popular, Miles Franklin is a smaller company. This can be beneficial because it offers ethical business practices and more personalized service.
Pros and Cons
Pros
- Competitive pricing on numismatic and bullion products
- Has over three decades of experience
- Mostly sees positive customer feedback
- Offers gold IRA-eligible products
Cons
- One negative review
- Not many reviews available compared to the competition
Final Thoughts
Overall, Miles Franklin has been dealing with the precious metals market for many decades. It's a smaller company, so it offers an advantage over its competition. However, it hasn't kept up with modern times like other brands.
Most of the reviews for the company are positive, though there aren't many. Customers are generally happy with the responsiveness and patience of the employees, though there was one negative listing on the BBB.
Generally, there is nothing to indicate that you shouldn't work with this brand. To finalize this Miles Franklin review, we recommend that you check out other companies that might offer better products and streamline the process.