Oxford Gold Group Review

By Tim Schmidt - UPDATED: October 30, 2024

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Are you planning to save for retirement? You'll likely hear about many strategies, but the most common and important one is diversification. By diversifying your assets, you can manage your investment to protect it from common risks and avoid or reduce losses that can greatly affect your finances.

Many people choose to put their retirement savings into a self-directed IRA, which stands for Individual Retirement Account and allows you to purchase precious metals as a hedge against inflation and other economic-related events.

If you're interested in setting up an IRA and buying gold or silver, you'll find many precious metals dealers. Oxford Gold Group is one of the options available today. But, is this company reliable?

In this Oxford Gold Group review, we'll provide you with valuable information about this firm to help you determine if it's a good choice for you to open a gold IRA account and buy precious metals. Read on!

2024 Update:  Due to a concerning report found here, I urge you to look for alternatives to this company.  I've also added them to my gold IRA scams list.

>> My full list of updated reputable gold companies can be access on this page.

oxford gold group review
This is a a huge red flag.

About Oxford Gold Group

Oxford Gold Group is a precious metals company launched in 2017 that operates in Los Angeles, California, specifically in Beverly Hills. It was co-founded by President Patrick Granfar and is run by Chief Financial Officer Jonathan Adler and IRA and 401k Dept. Jayne Ramirez.

Compared to other popular firms in the industry, Oxford Gold Group is relatively new. However, it has built a solid reputation, mainly boosted by positive reviews from happy and satisfied past customers.

Although Oxford Gold Group primarily serves the Los Angeles area, you can choose this company as your precious metals supplier even if you are in another state, as it ships these assets to different locations across the United States.

Oxford Gold Group offers different products, including those made with gold, silver, platinum, and palladium. However, this isn't the only thing this supplier can help you with. Besides purchasing precious metals, you can sell them to this company.

Let's say that you buy physical gold coins for your retirement account. If you purchase these assets from Oxford Gold Group, you can sell them back to this firm if you want to liquidate your holdings or if it's time to take distributions.

These services make all the difference, as investors find convenience in Oxford Gold Group.

IRA Services

IRA Services

As mentioned above, Oxford Gold Group can help you open, fund, and invest in an Individual Retirement Account (IRA). This company will guide you through the setup process, purchasing the gold and silver you want to invest in.

Setting up a precious metals IRA with Oxford Gold Group is so straightforward. After filling out the paperwork to open your account, you can transfer money from your current retirement funds seamlessly.

This means you'll be able to transfer funds from your existing IRA to your new account without incurring hefty penalties.

Oxford Gold Group is committed to helping customers make informed decisions. If you choose to open a gold IRA account with this company, a customer service representative will work with you through the entire process.

This expert will help you create a solid investment strategy that can benefit your financial future. You'll also learn about diversification, which is essential to protecting your assets, the benefits of your investments, and the risks you may face over time.

Besides that, Oxford Gold Group's staff always stays informed about the latest news and developments in the precious metals industry. The experts who work with you will help you understand the factors that can affect your assets' price and the economy in general to help you make better decisions.

Moreover, you'll learn about the specific events that can affect your precious metals IRA and answer any questions you may have along the way.

Available Resources

Besides helping you create an IRA account to buy gold, silver, and other precious metals, Oxford Gold Group truly believes in customer education. That's why this company offers many valuable resources to educate you about the industry and investments.

As mentioned, from the moment you contact Oxford Gold Group, you'll be assisted by a specialist who will guide you through all the required processes to open your IRA account and buy precious metals.

Furthermore, you'll receive an investment guide for beginners at no cost. This valuable file provides basic tips on how to get into the precious metals industry for the first time and gives recommendations on the best assets to purchase.

Although the guide is very information-rich, you won't feel overwhelmed. Instead, you'll learn everything you need to know to open a precious metals IRA and use it as a hedge against inflation and other economic-disrupting events.

You can be sure that all the information you'll receive from Oxford Gold Group will be high quality and accurate. The people who run this company have over 20 years of experience in investments and precious metals, so the education you'll get will be top-class.

Oxford Gold Group's Fees

Another advantage that Oxford Gold Group offers is a reduction in fees, and this is something that the company's founders have talked about before.

Oxford Gold Group's founders said that they decided to launch this company to offer potential investors more affordable options since most previous brokerages used to charge super high fees for similar services or products.

Is Oxford Gold Group a Scam?

So, you've heard about Oxford Gold Group and might be wondering if it's legit. Well, let's dive into the details!

Oxford Gold Group Trust

Based on customer reviews and ratings from trusted platforms, such as the Better Business Bureau (BBB), Consumer Affairs, and Trustpilot, Oxford Gold Group appears to be a reputable company.

This is what customers are saying:

  • Positive experiences: The overwhelming majority of customers have had positive experiences with Oxford Gold Group, praising the company's helpful and knowledgeable staff.
  • High ratings: The company boasts impressive ratings on these platforms, consistently scoring above 4.8 out of 5 stars.
  • Customer satisfaction: Many customers have left detailed reviews mentioning specific representatives who went above and beyond to assist them.

Addressing Complaints

It's important to note that no company is perfect. Even with a strong reputation, Oxford Gold Group has received a few complaints. However, the BBB has accredited the business and given it an A+ rating, which indicates a commitment to addressing customer concerns.

Have you ever wondered what those complaints were about? We've taken a look at the recent ones to see how Oxford Gold Group handled them.

Customer Complaints

Oxford Gold Group has a positive reputation. However, it's important to address the challenges the company has faced, particularly those related to delivery delays.

The majority of complaints (four out of five) were centered around delivery issues. Only one complaint involved a specific product or service. These delays were primarily attributed to the ongoing supply chain disruptions that have affected the precious metals industry.

Some companies, including Oxford Gold Group, may not keep their entire inventory on hand. When a customer orders something that's not available, it might need to be back-ordered, causing significant processing delays. This is a common practice in the industry, but it can lead to customer dissatisfaction if not managed effectively.

Despite these challenges, Oxford Gold Group has demonstrated a commitment to addressing customer concerns.

Most of the delivery-related complaints have been resolved, with the company taking steps to improve its processes and communicate more effectively with customers.

While there's still one open complaint, the overall trend indicates that Oxford Gold Group is actively working to ensure customer satisfaction. Plus, it's important to remember that while delivery delays can be frustrating, they're often influenced by factors beyond a company's control.

Delivery Issues

Many of the delivery-related complaints share a common theme: customers placing orders and experiencing significant delays, often spanning several weeks or even months.

For instance, one customer who purchased items in February 2022 was promised delivery within four weeks but didn't receive them until June.

Despite multiple follow-ups, the customer encountered delays and unfulfilled promises. However, after filing a complaint, the company owner personally intervened and ensured the shipment was sent promptly.

Similar experiences were reported by other customers who placed orders in March and April.

Despite being informed of potential shipping delays, they waited weeks for their products to arrive. In these cases as well, the company responded swiftly to the complaints, apologizing for the inconvenience and expediting the deliveries.

One customer expressed frustration with the process of shipping precious metals to an IRA depository.

While the company was helpful and cooperative, the customer experienced delays and difficulty communicating with the responsible parties. However, after filing a complaint, the owner personally intervened again, explaining the situation and assuring the customer of a satisfactory resolution.

While there are a few instances of delivery delays, Oxford Gold Group has consistently demonstrated a willingness to address customer concerns and resolve issues promptly.

In many cases, the company has gone above and beyond to ensure customer satisfaction, even when faced with challenges outside of their direct control.

Unresolved Complaint

While the majority of complaints have been resolved, there's one that remains marked as "answered" rather than "resolved." This particular complaint, filed in February 2022, was related to a delivery delay.

In short, this customer had placed an order four months earlier and hadn't received their metals. After filing the complaint, Oxford Gold Group contacted the customer, addressed the issue, and scheduled the order for shipment on February 11th, approximately 10 days after the complaint was filed.

The reason the complaint is labeled "answered" is that the customer didn't provide follow-up information to indicate whether they were satisfied with the resolution. However, given the positive experiences of other customers and the company's prompt response, it's reasonable to assume that the customer likely received their products as promised.

This final complaint highlights the importance of clear communication and follow-up between customers and businesses.

While Oxford Gold Group has demonstrated a commitment to addressing concerns, it's essential for customers to provide feedback to ensure that their issues are fully resolved.

Oxford Gold Group: Pros and Cons

Oxford Gold Group has garnered a strong reputation in the precious metals investment market.

Pros and Cons

However, like any business, it's essential to consider both the pros and cons before making a decision. Find this information below:

Pros:

  • Positive reviews: The company has consistently received positive feedback from customers on reputable platforms, such as the BBB, Consumer Affairs, and Trustpilot.
  • Gold and silver IRA options: Oxford Gold Group offers a variety of options for investing in gold and silver IRAs, providing flexibility for investors.
  • Excellent customer service: Many customers have praised the company's employees for their helpfulness, knowledge, and ease of working with them.

Cons:

  • Delivery delays: Some customers have reported experiencing delays in receiving their precious metals, particularly in the past year due to supply chain disruptions.
  • Streamlined services: While Oxford Gold Group offers solid IRA services, they may not be as streamlined as some other options in the industry.

Oxford Gold Alternatives

If you are looking for alternatives, check out Goldco (where I personally invested my money), Golden Crest Metals, as well as Advantage Gold.

Final Thoughts

Oxford Gold Group has established a strong presence in the precious metals market, attracting a significant customer base. Its positive reputation, fueled by numerous positive reviews on platforms such as the BBB, Trustpilot, and Consumer Affairs, has contributed to its growth.

However, before investing with Oxford Gold Group, it's essential to consider both the advantages and potential drawbacks.

One area of concern is the complaints filed with the BBB. While a few complaints aren't unusual for a company of this size, the consistent discussion of delivery delays raises some questions.

Customers have reported waiting months for their products to arrive, despite being provided with initial estimates. Additionally, some people have expressed difficulty in contacting the company for updates or assistance.

It's important to note that in all of these cases, the company owner has personally intervened, apologizing for the delays and working to resolve the issues. This demonstrates a commitment to customer satisfaction and a willingness to address concerns directly.

Another factor to consider is the company's level of streamlining. While Oxford Gold Group offers excellent customer service and educational resources, its processes may not be as efficient as some other IRA companies. If you prioritize speed and efficiency, you should consider this.

Besides that, Oxford Gold Group appears to be a reputable company with a positive reputation. Despite the occasional delivery issues, there are no major red flags regarding the company's business practices.

Customers generally report feeling relaxed and secure when working with Oxford Gold Group, which is crucial when making long-term investment decisions. However, you should carefully evaluate your individual needs and preferences before committing to this company.

Tim Schmidt

About 

Tim Schmidt is an Entrepreneur and Serial Investor. Since 2012 he's been an advocate of alternative investments using a Self Directed IRA. His work has been featured in Yahoo! Finance, USA Today, Business Insider, and Tech Times, among others. Get his portfolio breakdown here.

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